Return and refund policy
At Latishax Ventures LLC, we want you to feel confident and satisfied with your purchase. If you experience an issue with your order or the product you receive, please contact us so we can review the situation and help provide an appropriate solution.
1. Return Eligibility
Returns or refunds may be considered when a product:
Arrives damaged
Has a manufacturing defect
Is incorrect or different from what was ordered
Has another confirmed product or fulfillment issue
Products damaged due to normal wear and tear, misuse, improper care, or damage occurring after delivery are generally not covered by this policy.
Because many of our products are made to order, returns based solely on a change of mind, personal preference, or an incorrect size selection may not be eligible for a return or refund.
For orders returned because of an incorrect or incomplete shipping address provided by the customer, the customer is responsible for providing accurate delivery information and may be responsible for any applicable secondary shipping and handling fees required for reshipment.
2. Return or Refund Request Time Frame
All return or refund requests must be submitted within 30 days from the date the order was placed. Requests submitted after this 30-day period may not be eligible for a return, replacement, or refund.
If you experience an issue with your order, please contact us as soon as possible. Include your order number and a clear description of the issue.
We may request photos, videos, or other supporting information to help us evaluate your request.
Each request will be reviewed individually based on the circumstances of the order.
For approved returns, we will provide specific return instructions. Please do not send a product back without receiving confirmation and instructions from our customer support team.
3. Refund Processing Time
Once your refund has been approved, we will process it within 5–10 business days.
Refunds will normally be issued to the original payment method used for the purchase.
After we process the refund, additional time may be required for your bank, credit card company, or payment provider to make the funds available in your account.
4. Delayed Refunds
If you have not received your refund after the expected processing period, please first check:
Your bank account
Your credit card statement
Your payment provider account
If the refund is still not visible, we recommend contacting your bank or payment provider, as processing times may vary.
If you have completed these steps and still cannot locate your refund, please contact us with your order number and refund information so we can help investigate the status.
5. Replacements and Reshipments
If your order arrives damaged, defective, incorrect, or has another confirmed fulfillment issue, we may offer one of the following solutions depending on the circumstances:
A replacement
A reshipment
A refund
Another appropriate resolution
The available resolution will be determined after we review the details of your order and the issue reported.
6. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If a package is returned because the shipping address provided by the customer was incorrect or incomplete, the customer may be responsible for additional shipping and handling costs if a replacement shipment is requested.
Please carefully review your shipping information before completing your purchase.
7. Product Support
If your order arrives damaged, defective, incorrect, or you experience another product-related issue, please contact our customer support team within the applicable 30-day request period.
To help us resolve the issue efficiently, please provide:
Your order number
A clear description of the problem
Photos or videos, if requested
Providing clear and complete information will help us review your request and determine the most appropriate solution.
If you have any other questions or concerns that are not covered by this policy,
please email us and our
customer support team will be happy to assist you.
8. Contact Us
If you have any questions about our return, refund, replacement, or product support process, please contact us using the information below.
Latishax Ventures LLC
510 S Montgomery St, Starkville, MS 39759
support@latishaxcollective.com
+1 2537784981
EIN: 41-3382322